Including these helps us fix things much faster:
@)We usually reply within 24 hours. Reports of abuse are reviewed as a priority.
In the app: Settings → Delete Account. To delete without installing the app, follow the steps on this page.
Subscriptions are managed by the store — we cannot cancel them for you:
After cancelling, your features stay active until the end of the period.
Most of the time this clears up within a few minutes. If not, close and reopen the app. If they still haven't arrived, write to us and include the store receipt or order number — we'll find the transaction and make it right.
Purchases are handled by Apple or Google, and refunds follow their rules, so the request has to go to the store directly. Diamonds already spent are not refundable.
Open their profile, message, stream, post or story and choose Report from the … menu. The same flow includes a block checkbox.
We review reports within 24 hours.
Write to the address above with your username. We will look at the decision again.
Check that TikMatch has camera and microphone permission in your phone's settings. On Android you also need notification permission — the notification shown while you are live is what keeps your stream running when you switch to another app.
It is optional. If you do it, the analysis runs entirely on your phone; no photo or video is sent to our servers. Details: Privacy Policy, section 1a.